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Website terms and conditions
| This site is intended for UK residents unless otherwise stated. Bank of Scotland plc, HBOS Investment Fund Managers Limited, Halifax Life Limited, Halifax Share Dealing Limited and St Andrew's Life Assurance plc are authorised and regulated by the Financial Services Authority 25 The North Colonnade, Canary Wharf, London, E14 5HS. They entered in the Financial Services Authority's Register and their Register Numbers are 169628, 119223, 171881, 183332 and 189101. Halifax is a division of Bank of Scotland plc. Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © 2008, Bank of Scotland. All rights reserved. |
Contacting Us
To find out more about our products and services, how to apply for an account or how to manage your existing accounts, just get in touch - there are many ways to contact us.
By phone - you can call us at one of our UK call centres
Contact by Email
If you're registered for our online service and you need help you can email us. Our Online Help section aims to answer your questions. Clicking 'Help' from the top right hand corner of the online service will open 'Online banking help'.
You can then use the search tool to find an answer to your question. For further help, you'll see an option to "Email our Online Support team". Someone from that team will then email you back with an answer to your query.
Please do not email us with any questions relating to your accounts as we are unable to answer account specific queries by email. If you've an account specific enquiry then please call the relevant department using the numbers on the Contact us page.
Contact in writing
You can write to us at the following address:
Bank of Scotland
PO Box 23581
Edinburgh
EH1 1WH