statements and cheques

Cancelling a lost or stolen cheque book

If your cheque book is lost or stolen, you should call us immediately on 08457 20 30 99.  Lines are open 24 hours a day.  We will cancel the cheque book and send you a replacement.  There’s no charge for this service.

Ordering a new cheque book

New cheque books are usually sent out automatically as you approach the end of your current cheque book.  If you lose or damage your cheque book, you can cancel your existing book and arrange for a replacement by completing and returning the  Cheque Book request form in our 'useful forms' section, or by calling us on 08457 21 31 41 (lines are open 24 hours a day), or at your nearest branch.

If you reach the end of your cheque book and haven't received a new one, please call the number above and we'll send you one.

Stopping a cheque

If you wish to stop a personal cheque, you will need to call us on 08457 21 31 41 (lines are open 8am to 8pm seven days a week) before the cheque is paid into the other person’s bank account.  There’s a fee of £10.00 for this service and you should tell the person you gave the cheque to that you have cancelled the cheque.

It’s not possible to stop a guaranteed cheque.  The amount of the guarantee is shown on your debit card or cheque guarantee card.

If you are stopping the cheque because it was stolen, you should call 08457 20 30 99 immediately.  There’s no fee for cancelling a stolen cheque.

To request a copy of a personal cheque already paid from your account, call 08457 21 31 41 (lines are open 8am to 8pm seven days a week) or visit your nearest branch.  The copy will show both sides of the paid cheque, and there is a £5 fee for this service.

New and improved statements

We’ve changed the way we show information on your bank statements to make them easier for you to read and understand.

Click here to find out more about the new statement design.

Old, previous or duplicate bank account statements

With online banking you can receive and store your statements online for up to two years, and can view and print them at any time, without any fees.  You can find more information in our paper-free section.

To request a duplicate paper statement, call us on 08457 21 31 41 or visit your nearest branch.  There’s a £5 fee for this service.

Querying a transaction on your statement

If you are unsure about a transaction on your statement, then call us any time on 08457 21 31 41 (08458 50 55 25 for Easycash customers), or visit your nearest branch.